1. BOOKINGS AND PAYMENTS
In order to confirm a reservation you will have to pay 25% of the total amount (this amount may vary depending on the time of the year; for last minute reservation the total amount must be paid in one payment). You can pay this amount by credit card or by bank transfer. The bank transfer costs will have to be paid by the client.
At EnjoyBCN the minimum age to be able to rent is 30, unless there are minors of 30 coming with family or a company. It is neither allowed to host groups that come to bachelor parties or those who come to watch a European soccer game.
The reservation will not be effective until the staff at EnjoyBCN confirm it by email.
The remaining 75% will be paid later. Please see the How to book section for more details.
We may require a prepayment of 50% of the total amount for those reservations of more than two weeks. Please ask our staff first.
If you should need an invoice, please let us know when making the reservation. You should then send us all the details to prepare the invoice (corporate name, address, VAT, etc.). We are not allowed to invoice those companies that do not hold a European fiscal number.
After your departure and having checked that you left the apartment in good condition, EnjoyBCN will release the amount held on your credit card as a deposit.
We will contact you via email some weeks prior your arrival to check your personal data (flight number, arrival time, passport, birth date and cell phone).
It is strictly forbidden to exceed the number of guests than those indicated in the booking (except children under 3 years).
Children under 3 do not have to pay anything.
All the apartments have a baby cot and a baby chair.
If you need to cancel your reservation, EnjoyBCN has the following cancellation policy:
For the above reasons, we recommend you to have a travel assurance with coverage in case of cancellation.
2.1. SPECIAL CONDITIONS MOBILE WORLD CONGRESS
Pre-payment 25% of the total amount in order to confirm the reservation.
The pending balance (75% of the total) shall be paid 30 days before your check in date.
If cancelled within 60 days prior your arrival, EnjoyBCN will proceed to charge the pre-payment (25% of the total amount).
If cancelled within 30 days prior your arrival, no refund shall be done by EnjoyBCN.
3. HOW TO CHANGE A RESERVATION
In order to change a reservation, please contact us by email or telephone.
The cleaning will be done right after the client's departure. When you make a reservation for more than 6 nights, EnjoyBCN will provide an extra full cleaning service free of charge, approximately halfway through the stay.
5. DURING YOUR STAY
Our Services: Transfer Services, Laundry Service, Business trips, Luggage Storage, Catering Service, Parking, concierge Service. (available under availability)
Beside this list of services, we work with other recognized companies in the industry with endless extra services. Some of them are: Trip4real, Guidego, Hotelextras, CarsDeluxe.
Please do not hesitate to contact us to know more about the services we offer.
6. RULES OF CONDUCT
You will have a telephone on duty Monday to Sunday so that you can contact our EnjoyBCN staff outside our office hours, in case you have an emergency related to the apartment. You will also have an email so that you can send us questions and issues during the week.
Remember we could also offer a variety of extras (baby stroller, baby crib, parking, ticketing) and suggestions to make your stay unique (restaurants, events...)
There are several rules of conduct and behaviour that all guests in the apartment will have to follow:
6.1. GENERAL RULES
6.2. CHECK OUT RULES
7. ARRIVALS AND DEPARTURES
Once your reservation has been confirmed, a few weeks before your arrival in Barcelona, we will send you an email with all the information you will need to pick up the keys and enter the apartment.
A few days before your arrival in Barcelona, we will send you an email with the necessary instructions to enter the apartment. The keys can be collected in the same building where the apartment is situated, we have an intelligent and digital system to collect the keys, to do your check-in quicker and easier.
Please remember that the apartment will be available from 3pm onwards. In the event that you arrive in Barcelona before 3pm, if you wish so, you can leave your luggage up until the time that the apartment is available at a left luggage facility located in the centre of Barcelona, very close to Plaça de Catalunya or you could keep them in our office.
Also, if you have chosen the option of “payment on arrival”, we will send you an email, with the details you will need, to come and make payment at our office, located in the centre of Barcelona, at 6 Plaça d'Urquinaona, 19th floor, 08010 Barcelona.
If during the course of your stay there is any problem, something does not work, or something accidentally breaks, please contact us as soon as possible so that the situation can be resolved swiftly. Our aim is to ensure that our guests are extremely comfortable and completely satisfied.
If you would like an EnjoyBCN staff member to come to the apartment to do the check-in or to collect the outstanding sum for your stay, please bear in mind that:
Please remember that you will have to check-out before 11am.
If you would like to check-out later, please let us know as soon as possible. We will check if it's possible to make the change.
Please note that there is a surcharge to check out after 11am.
Late Check outs have an additional cost:
If you so need a place to leave your luggage after checking out of the apartment, you can contact us and leave them in our office or at a left luggage facility located in the centre of Barcelona, very close to Plaça de Catalunya.
EnjoyBCN is not responsible for any damage or lost item during your stay, as well as any theft or lost in case of fire.
For your own security, most of the apartments have a magnetic key system that does not allow any previous client or any set of old keys to access the apartment.
Should you not follow these rules mentioned above, such as incorrect behaviour, complaints from the neighbours due to constant noise, or if the police has to come for any reason, EnjoyBCN has the total right to ask you to leave the apartment immediately. If that is the case you will not have the right to request any economic compensation, and the deposit will not be refunded.
EnjoyBCN appreciates very much your understanding and help, and we hope you understand all the items above, as they are all crucial for everyone’s wellbeing.
Please note that all our apartments are located in residential areas where the neighbours' should be well taken care of.